Frequently Asked Questions

• My signature stamps are not working.
• Why does the StampIt icon not appear to the left of the HELP button in Word 2000/2/3?
• Using Word 2003 or 2007, why does an outline appear around a text box in the left margin of a page when using an HP printer?
• Using Word 2003, why do outlines appear around the letters of shaded/watermark stamps?
• Using Word 2000, why does an outline appear around the watermark/shaded stamps?
• How do I backup custom stamp and group settings if I have to reinstall StampIt?
• When I prewiew or print a stamped document, the stamp is hidden by a graphic or shaded table. Why?
• How do I create a PDF file that has a stamp on the document?
• Using Vista, why do I get a 1925 Error Message when attempting to install StampIt?
• Using Word 2007, why do I get a "4120 Parameter Error" when clicking the StampIt Menu Icon

Answers

My signature stamps are not working.

Be sure that you have done the following:

• From the StampIt main menu, Click Options > Use Signature Settings > check Save Options.
• When in Signature Settings, be sure and check each box of each stamp that you want associated (Text, Handwritten, Graphic,) with the particular Signature setting.
  
  For example, if you want the text, "Signed Orig on File" to print when you use the "COPY" stamp:
• Select the Text radio button; AND
• Check the COPY check box.
  (The COPY name will disappear from the list for the Text option.)

Why does the StampIt icon not appear to the left of the HELP button in Word 2000/2/3?

If the StampIt icon did not install on your toolbar next to the Help menu item (Word 97-2003), check your Outlook settings and uncheck the option to have Word as your default e-mail editor (see below).

• Uninstall Stampit (Start > Control Panel > Add/Remove Programs)
• Turn Off using "Word for Email Editing" (see below)
• Close Outlook
• Re-install StampIt
• When the StampIt icon is showing, Word can be re-instated as your e-mail editor if desired.

TO TURN OFF WORD AS OUTLOOK E-MAIL EDITOR:

• Select Tools | Options from the menu in Outlook.
• Click on the Mail Format tab. Make sure the Use Microsoft Office Word 2003 to edit e-mail messages checkbox is NOT selected.
• In versions before Outlook 2003, the text reads Use Microsoft Word to edit e-mail messages.
• Close the dialog.
  
  Outlook 2007 always uses Word for editing where this is not an issue.

Second Alternative:

If you are on a network, but sure that you are running the StampIt installation “AS Administrator” (right click on StampIt*-##.exe and click “Run as administrator.”)

If the menu item still does not show:

Click on (1) Start (lower left of screen) (2) Search and (3) find the file called “StampIt.dot.”   Copy that file to your Startup Directory in Word (Tools>Options>File Locations), highlight the “startup” directory and click “Modify” and then the drop down arrow to display the full path.

Using Word 2003 or 2007, why does an outline appear around a text box in the left margin of a page when using an HP printer?

This issue is isolated with random HP printers using PDL/PCL 5/6 language with Word 2003. Microsoft owns this issue and it does occur periodically in Word 2007.

Two solutions are available: (1) Change your printer driver to a Post Script driver; or (2) change the text box "FILL: COLOR" to NO FILL. The default is white and cannot be reset in Word. Changing the FILL COLOR to NO FILL is usually changed in a document template where the text box is inside the header or footer. To make the change, right-click on the text box inside the header/footer > click Format Text Box, > click the drop-down box for FILL: Color and select NO FILL.

NOTE: If your document is based on a template, making the above changes to your document template will make the fix permanent with subsequent documents based on that template until reset. Changes made in a document are only good for that document and do not transfer to the "Normal.dot."

Using Word 2003, why do outlines appear around the letters of shaded/watermark stamps?

There are certain random series of HP printers that have issues with printing watermarks in PDL 5/6 language.  HP and Microsoft do not have a solution for this anomaly yet.   If this happens with your printer, usually installing and/or switching to a Post Script printer driver for the same printer solves the problem.

According to HP, Microsoft owns the issue and indicates a future version of Office Word will have the fix. Office 2007 appears to have resolved the problem in Word 2007.

Using Word 2000, why does an outline appear around the watermark/shaded stamps?

There are certain random series of HP printers that have issues with printing watermarks in PDL 5/6 language.  HP and Microsoft do not have a solution for this anomaly yet in Word 2000.   If this happens with your printer, usually installing and/or switching to a Post Script printer driver for the same printer solves the problem.

According to HP, Microsoft owns the issue and indicates a future version of Office will have the fix. Office 2007 appears to have resolved the problem in Word 2007 and we have adjusted for it in Word 2003.

How do I backup custom stamp and group settings if I have to reinstall StampIt?

The stamp changes and Groups are saved in the C:\Program Files\StampIt\Stamps directory. Users can backup this directory or copy stamps from this directory to other PCs. In Vista, the stamp changes and Groups are in the \AppData\Roaming\Enhancement Software\StampIt\Stamps folder.

There is a STAMPS.TXT and GROUPS.LST file that also must be copied with the stamps. If ALL stamps are NOT copied to another computer, the STAMPS.TXT file has to be manually modified on the target computer if the custom stamp(s) did not already exist on the target computer. Use Notepad.

When I prewiew or print a stamped document, the stamp is hidden by a graphic or shaded table. Why?

This is a limitation of Word of displaying a graphic in a header. To workaround this, change your StampIt settings to "Stamp Every Page." Start StampIt, click Options > click the radio button in the top section of the dialog (Stamp Every Page). The default is "Let StampIt Decide." This setting will stay until you change it. For large documents, this method of marking takes more time to process as StampIt is analyzing each page.

How do I create a PDF file that has a stamp on the document?

First: You must have a PDF printer installed. Before you run StampIt, (from within Word), click on File > Print. Select your PDF printer and cancel the printing (if you are in a document). Then run StampIt as if you were stamping the document. Word will create a PDF file that prompts you to save the file. Save the file. It will now have your document marking embeded into your PDF file. (StampIt 6 only, not necessary in StampIt 7)

Another is to have StampIt leave the stamp in the document. To do this from within StampIt: Click Options > select " Leave Stamp in Document." > OK. Then you can either print your document or select "None" from the "Pages to Print" drop-down box in the StampIt main menu. Click StampIt. The selected stamp will be left in your document.

Using Vista, why do I get a 1925 Error Message when attempting to install StampIt?

UAC (User Account Control) in Vista wants you to install according to its protocol. Right click on the file and click on "Run as Adminstrator." When asked to confirm, do so.

Using Word 2007, why do I get a "4120 Parameter Error" when clicking the StampIt Menu Icon?

Please check to see if you have personalized your copy of Microsoft Word. The screen dialogs and instructions are below. While we cannot duplicate this issue, we have found some references to the 4120 Parameter Error that indicate that putting user initials in the Word 2007 dialog below resolves the issue:

INSTRUCTIONS:

 

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The free trialware version of StampIt is limited to 15 uses or 15 days from the date of installation, whichever occurs first. It is fully functional. Use the trial before you purchase to ensure the program will be compatible with your needs and satisify your requirements. However, you can get your registration key at any time through the StampIt Ordering link above.

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About Enhancement Software:

Enhancement Software ("ESC") is privately held, based out of Los Angeles, CA and has been in providing office efficiency solutions since 1993. ESC helps both large and small businesses with automation of their document marking and protection requirements together with custom office automation add-ins for Microsoft Office Word. As a member of the Microsoft Partner Program, Enhancement Software has been providing solutions to and customized applications for the legal and business industries since 1993. ESC's flagship add-in, StampIt, broadened the universe of ESC to virtually every type of entity from pizza parlors to the Pentagon.

StampIt was originally created for WordPerfect 5.1 and has evolved to be exclusively for Microsoft Word. With StampIt, users have the ability to not only automate the paper and PDF document marking process, but completely tailor it to their particular requirements. This includes document marking that virtually precludes paper or PDF use in an unintended manner. ESC has associates in Washington state and Toronto, Canada focusing on paper and PDF content security and process automation. ESC also provides custom process automation services.